Question 1

Am I paying a premium for ordering through yachtdrop?

Accepted Answer

No, there is no additional charge for using yachtdrop than going direct to your preferred supplier.

Question 2

How long does delivery take?

Accepted Answer

Depending on the date and time you select within the app, we provide a live list of what will be available for delivery at your specific requested time.

Question 3

Am I able to provide a specific location for delivery that doesn’t have an address?

Accepted Answer

Within the yachtdrop app, you can drop your exact pin for delivery which uses your exact coordinates (longitude and latitude), meaning you can be as specific as you like with where you want your order to be delivered. Please remember that a delivery van still needs to get to that location 🙏🏼

Question 4

Is it possible to have a ‘last-minute’ delivery

Accepted Answer

Yes! With certain suppliers, there is the possibility of delivery in less than 2 hours. Please always select your requirements in the app and it will let you know which supplier can fulfill that request in the desired timeframe.

Question 5

How will I know when the order is about to be delivered?

Accepted Answer

Yachtdrop uses live-tracking from the delivery driver so you are able to see exactly when the delivery will arrive.

Question 6

Is there a minimum order quantity?

Accepted Answer

Our suppliers set their own minimum delivery quantity. Typically it is around €150 however, it will show on the app specific to your supplier, so make sure you check in advance.

Question 7

How much is the delivery charge?

Accepted Answer

As long as you have exceeded your minimum order quantity, there is no delivery charge.

Question 8

What happens if I change my mind with my order after placing it?

Accepted Answer

No problems! Things change, as long as you are able to let the supplier know ASAP through the live chat function, there is the possibility of making changes.

Question 9

What happens if there is a problem with my delivery? Who do I speak to?

Accepted Answer

In the very unlikely event that there is any issue with your order, you have the opportunity to speak directly with the supplier through the in-app chat. Alternatively please feel free to reach out to yachtdrop directly for feedback with info@yachtdrop.com

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